Contract Coordinator – Deal Desk (m/f/d)

The goal of the Sales Ops Business Partner / Contract Coordinator position is to increase operational efficiency and clarity of internal processes. The Contract Coordinator is a part of the Deal Desk team and partners closely with new and existing sales teams by driving effectiveness, efficiency, and enablement by assisting on revenue generating activities, supporting activities that drive Client Success, and enabling the GTM team on new processes and procedures.

Please note – this will be a Fixed Term Contract position for approx 12 months

YOUR AREA OF RESPONSIBILITIES

Work closely with the GTM team across both New and Existing business to coordinate the creation, management, and auditing of contracts and Salesforce contract objects.

• Create product and service orders, contract addendums, and renewals, communicating with the cross functional teams as needed.
• Optimize Deal Desk case queue across Sharepoint and Workstreams to ensure proper documentation and workflow accuracy.
• Execute Close/Won process in salesforce to ensure accurate and timely order-to-cash process.
• Route customer asks to appropriate teams to address client inquiries and requirements effectively.
• Strategize with the existing business teams to discuss client usage, options, issues, renewals, and upsells.
• Execute internal projects as necessary to increase efficiency and effectiveness of the team.
• Work closely with cross-departmental teams to provide updates and process training to the GTM sales teams.
• Review over/under utilization reports for up-sale opportunities (over utilization) and clients that require immediate follow-up (under utilization).

YOUR PROFILE

• 2-3 years of operations, deal desk, sales, and/or project management experience preferred
• Extensive knowledge of Microsoft Office programs including Excel, Word, Access, & PowerPoint
• Exceptional organizational, presentation, and communication skills – both verbal and written
• Ability to prioritize and work autonomously
• Demonstrated ability to deal with change and be a team player
• Knowledge of Emarsys platform, products & services, and Salesforce experience are a plus

WHAT WE OFFER

• A fast-growing company with a global presence and corporate backbone through SAP, commitment to innovation and a leading market position
• An inspiring and empowering company culture: working alongside talented, friendly and passionate people, where success is supported and celebrated as a collective
• A learning environment with an open feedback culture encouraging personal and professional development that allows you to both learn from some of the best in the industry and own your own career – benefitting from the vast training and self-development offering provided by SAP
• A well-structured and designed onboarding plan: we set you up for success and support your career with on-going training and development
• The opportunity to contribute to a bespoke, complex and successful product focused on innovation
• A commitment to a trust-based hybrid in-office and home office work routine. We offer a modern SAP office in the heart of Vienna with an excellent canteen (covered by SAP and daily meal vouchers), a gym and company doctor, easily accessible via public transport
• Regular local company events and activities in and outside the office
• According to Austrian collective agreements the minimum salary for this role is EUR 43.078,– (38,5 hrs/week).

At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.

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